Privacy policy

Last Updated: March 20, 2026

Welcome to Olyn. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, interact with our platform, or make a purchase (collectively referred to as the "Services"). Our store is powered by Shopify, which enables us to deliver these Services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. In the event of any conflict between our Terms of Service and this Privacy Policy regarding your personal data, this Privacy Policy will take precedence.

1. Personal Information We Collect

"Personal information" refers to details that can identify or be reasonably linked to you. We may collect and process the following categories of personal data:

  • Contact Details: Name, billing/shipping addresses, phone number, and email address.

  • Financial Information: Payment card details, account numbers, and transaction history.

  • Account Information: Usernames, passwords, security questions, and personal preferences.

  • Transaction Data: Items viewed, cart contents, wishlists, purchase history, and return records.

  • Communications: Any information shared when you contact our customer support team.

  • Device & Usage Data: IP address, browser type, device identifiers, and details about how you navigate and interact with our Services.

2. How We Source Your Information

We gather your personal information through various channels:

  • Directly from You: When you register an account, make a purchase, or contact us.

  • Automatically: Via cookies and similar tracking technologies when you browse our site.

  • From Service Providers: When third parties process data on our behalf to run our Services.

  • From Partners: Through integrated third-party platforms and marketing affiliates.

3. How We Use Your Information

We utilize your personal data for the following legitimate business purposes:

  • Service Delivery: To fulfill orders, process payments, manage your account, arrange shipping, handle returns, and personalize your shopping experience.

  • Marketing & Advertising: To send promotional emails or texts and display targeted advertisements based on your browsing and purchase history.

  • Security & Fraud Prevention: To verify accounts, secure payments, and protect our platform against malicious, fraudulent, or illegal activities.

  • Customer Support: To respond to your inquiries and maintain our business relationship.

  • Legal Compliance: To comply with applicable laws, respond to subpoenas or legal requests, and enforce our terms and policies.

4. How We Share Your Information

We do not sell your data. We only share it under specific circumstances:

  • With Shopify & Service Providers: For hosting, IT, payment processing, analytics, and fulfillment.

  • With Marketing Partners: To deliver personalized advertising. You have the right to opt out of targeted advertising based on your jurisdiction.

  • Upon Your Request: When you direct us to share data (e.g., social media integrations).

  • Corporate & Legal Obligations: With our corporate affiliates, during business mergers, or to comply with legal obligations and protect our rights.

5. Our Relationship with Shopify

Olyn is hosted on Shopify. Shopify collects and processes data about your interactions with our store to power and improve our Services. This data may be transferred to countries outside your residence. For more details on how Shopify handles your data, please review the Shopify Consumer Privacy Policy.

6. Third-Party Links & Security

Our Services may contain links to external sites. We are not responsible for the privacy practices or content of these third-party platforms. While we strive to protect your data, no digital transmission is entirely secure. Please avoid sending highly sensitive information through unsecure channels. We retain your data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

7. Children's Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to request its deletion.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your data:

  • Access/Know: Request details about the personal information we hold about you.

  • Delete/Correct: Ask us to erase or amend inaccurate data.

  • Portability: Request a copy of your data to transfer to another service.

  • Opt-Out: Opt out of targeted advertising or the "sale/sharing" of your data. We respect Global Privacy Control (GPC) signals from your browser.

  • Communication Preferences: You can unsubscribe from promotional emails at any time.

Additional Rights for UK & EEA Residents:

  • Object/Restrict: Ask us to halt or limit specific processing activities.

  • Withdraw Consent: Withdraw previously granted consent without affecting prior lawful processing.

We will not discriminate against you for exercising your rights. To submit a request, please contact us. We may need to verify your identity first.

9. International Data Transfers

Your data may be transferred, stored, and processed outside your home country. If transferred out of the UK or EEA, we rely on legally recognized mechanisms, such as Standard Contractual Clauses, to ensure your data remains protected.

10. Updates & Contact Information

We may update this Privacy Policy periodically to reflect operational or legal changes. The revised policy will be posted here with an updated date.

For questions, complaints, or to exercise your rights, please contact us:

  • Email: suzannetorres5367@outlook.com

  • Mailing Address: 800 5th Ave SW, Suite 1200, Calgary, AB, T2P 3T6, CA (Olyn is the data controller of your personal information for applicable data protection laws).